.page-faq {
  --faq-hair: #E4D8C6;
  --faq-accent: #A83A1E;
  background: var(--paper);
  color: var(--ink-900);
}

.page-faq .faq-crumbs {
  padding-top: 20px;
  padding-bottom: 4px;
}

/* ---------- 首屏框景 ---------- */
.page-faq .faq-hero {
  padding: 16px 0 0;
}

.page-faq .faq-hero__inner {
  position: relative;
  padding: 34px clamp(18px, 3vw, 44px) 32px;
  border: 1px solid var(--line-strong);
  background: var(--grad-glass), var(--paper);
  box-shadow: var(--shadow-1);
}

.page-faq .faq-hero__inner::before,
.page-faq .faq-hero__inner::after {
  content: "";
  position: absolute;
  width: 20px;
  height: 20px;
  border: 1px solid var(--gold-500);
  pointer-events: none;
}

.page-faq .faq-hero__inner::before {
  top: -1px;
  left: -1px;
  border-right: 0;
  border-bottom: 0;
}

.page-faq .faq-hero__inner::after {
  right: -1px;
  bottom: -1px;
  border-top: 0;
  border-left: 0;
}

.page-faq .faq-hero__title {
  margin: 14px 0 0;
  font-family: var(--font-serif);
  font-size: clamp(27px, 5.2vw, 44px);
  line-height: 1.24;
  letter-spacing: -0.01em;
}

.page-faq .faq-hero__lede {
  margin: 16px 0 0;
  max-width: 60ch;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-700);
}

.page-faq .faq-hero__keys {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 10px;
  margin: 26px 0 0;
  padding: 18px 0 0;
  border-top: 1px solid var(--line);
  list-style: none;
}

.page-faq .faq-hero__key {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 7px 12px;
  border: 1px solid var(--line-strong);
  background: transparent;
  color: var(--ink-700);
  font-size: 14px;
  text-decoration: none;
  transition: background var(--dur) var(--ease), border-color var(--dur) var(--ease), color var(--dur) var(--ease);
}

.page-faq .faq-hero__key .ql-mono {
  color: var(--gold-500);
  font-size: 12px;
}

.page-faq .faq-hero__key:hover,
.page-faq .faq-hero__key:focus-visible {
  border-color: var(--gold-500);
  background: var(--sand);
  color: var(--ink-900);
}

/* ---------- 问答主体 ---------- */
.page-faq .faq-qa {
  padding: 44px 0 60px;
}

.page-faq .faq-qa__grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 28px;
  align-items: start;
}

.page-faq .faq-side__title {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.12em;
  color: var(--ink-500);
}

.page-faq .faq-side__nav {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 10px;
  scrollbar-width: thin;
}

.page-faq .faq-side__link {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px 8px 10px;
  border: 1px solid var(--line);
  background: var(--paper);
  color: var(--ink-700);
  font-size: 14px;
  white-space: nowrap;
  text-decoration: none;
  transition: background var(--dur) var(--ease), border-color var(--dur) var(--ease), color var(--dur) var(--ease);
}

.page-faq .faq-side__link .ql-mono {
  color: var(--gold-500);
  font-size: 12px;
}

.page-faq .faq-side__link:hover,
.page-faq .faq-side__link:focus-visible {
  border-color: var(--gold-200);
  background: var(--sand);
  color: var(--ink-900);
}

.page-faq .faq-group + .faq-group {
  margin-top: 56px;
}

.page-faq .faq-group__head {
  padding-top: 16px;
  border-top: 1px solid var(--ink-900);
}

.page-faq .faq-group__idx {
  display: block;
  color: var(--gold-500);
  margin-bottom: 8px;
}

.page-faq .faq-group__title {
  margin: 0;
  font-family: var(--font-serif);
  font-size: clamp(21px, 3.4vw, 29px);
  line-height: 1.3;
}

.page-faq .faq-group__note {
  margin: 10px 0 6px;
  font-size: 14px;
  line-height: 1.7;
  color: var(--ink-500);
}

/* 折叠条目 */
.page-faq .faq-item {
  border-bottom: 1px solid var(--gold-200);
}

.page-faq .faq-item > summary {
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr) 16px;
  gap: 8px;
  align-items: start;
  padding: 17px 0;
  cursor: pointer;
  list-style: none;
}

.page-faq .faq-item > summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item > summary:focus-visible {
  outline: 2px solid var(--gold-500);
  outline-offset: 3px;
}

.page-faq .faq-item__no {
  padding-top: 4px;
  font-size: 12px;
  color: var(--gold-500);
}

.page-faq .faq-item__q {
  font-size: 16px;
  font-weight: 500;
  line-height: 1.6;
  color: var(--ink-900);
}

.page-faq .faq-item__mark {
  width: 9px;
  height: 9px;
  margin-top: 8px;
  border-right: 1.5px solid var(--ink-500);
  border-bottom: 1.5px solid var(--ink-500);
  transform: rotate(45deg);
  transition: transform var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-item[open] .faq-item__mark {
  transform: rotate(-135deg);
  border-color: var(--flame-600);
}

.page-faq .faq-item__body {
  padding: 0 0 22px;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-700);
}

.page-faq .faq-item__body p {
  margin: 0 0 10px;
}

.page-faq .faq-item__body p:last-child {
  margin-bottom: 0;
}

/* 步骤路径 */
.page-faq .faq-steps {
  counter-reset: step;
  list-style: none;
  margin: 12px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .faq-steps li {
  counter-increment: step;
  position: relative;
  padding-left: 34px;
  font-size: 14px;
  line-height: 1.7;
  color: var(--ink-700);
}

.page-faq .faq-steps li::before {
  content: counter(step);
  position: absolute;
  left: 0;
  top: 0;
  width: 22px;
  height: 22px;
  border: 1px solid var(--gold-500);
  border-radius: 50%;
  background: var(--paper);
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 20px;
  text-align: center;
  color: var(--flame-600);
}

.page-faq .faq-steps li:not(:last-child)::after {
  content: "";
  position: absolute;
  left: 11px;
  top: 26px;
  bottom: -10px;
  width: 1px;
  background: var(--line-strong);
}

/* 组末尾转人工条 */
.page-faq .faq-group__escape {
  margin: 18px 0 0;
  padding: 12px 16px 12px 14px;
  border-left: 2px solid var(--steppe-600);
  background: var(--steppe-100);
  font-size: 14px;
  line-height: 1.65;
  color: var(--ink-700);
}

.page-faq .faq-group__escape a {
  color: var(--steppe-600);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- 设置位置 ---------- */
.page-faq .faq-settings {
  background: var(--sand);
  padding: 52px 0 56px;
}

.page-faq .faq-settings__grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 32px;
  align-items: center;
}

.page-faq .faq-settings__lede {
  margin: 14px 0 0;
  max-width: 56ch;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-700);
}

.page-faq .faq-setlist {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
  margin-top: 24px;
}

.page-faq .faq-setcard {
  padding: 18px 18px 20px;
  background: var(--paper);
  box-shadow: var(--shadow-1);
}

.page-faq .faq-setcard__tag {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.1em;
  color: var(--steppe-600);
}

.page-faq .faq-setcard__title {
  margin: 8px 0 0;
  font-family: var(--font-serif);
  font-size: 18px;
  font-weight: 600;
  line-height: 1.45;
  color: var(--ink-900);
}

.page-faq .faq-setcard ul {
  margin: 12px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 8px;
}

.page-faq .faq-setcard li {
  position: relative;
  padding-left: 16px;
  font-size: 14px;
  line-height: 1.65;
  color: var(--ink-700);
}

.page-faq .faq-setcard li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.62em;
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--gold-500);
}

.page-faq .faq-settings__tip {
  margin: 22px 0 0;
  padding-top: 18px;
  border-top: 1px solid var(--line-strong);
  font-size: 14px;
  line-height: 1.75;
  color: var(--ink-700);
}

.page-faq .faq-fig {
  margin: 0;
}

.page-faq .faq-fig img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  border: 1px solid var(--line-strong);
  background: var(--paper);
}

.page-faq .faq-fig figcaption {
  margin-top: 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.6;
  color: var(--ink-500);
}

/* ---------- 登录与同步排障 ---------- */
.page-faq .faq-sync {
  background: var(--steppe-100);
  padding: 52px 0 56px;
}

.page-faq .faq-sync__fig {
  margin-bottom: 34px;
}

.page-faq .faq-sync__lede {
  margin: 14px 0 0;
  max-width: 58ch;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-700);
}

.page-faq .faq-probs {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 18px;
  margin-top: 28px;
}

.page-faq .faq-prob {
  padding: 20px 18px 22px;
  background: var(--paper);
  box-shadow: var(--shadow-1);
}

.page-faq .faq-prob__no {
  margin: 0;
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--flame-600);
}

.page-faq .faq-prob__title {
  margin: 8px 0 0;
  font-family: var(--font-serif);
  font-size: 19px;
  font-weight: 600;
  line-height: 1.45;
  color: var(--ink-900);
}

.page-faq .faq-prob__desc {
  margin: 10px 0 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--ink-700);
}

/* ---------- 转人工 ---------- */
.page-faq .faq-escalate {
  background: var(--ink-900);
  color: var(--paper);
  padding: 52px 0 56px;
}

.page-faq .faq-escalate .ql-eyebrow {
  color: var(--gold-200);
}

.page-faq .faq-escalate__title {
  margin: 12px 0 0;
  font-family: var(--font-serif);
  font-size: clamp(23px, 3.6vw, 33px);
  line-height: 1.3;
  color: var(--paper);
}

.page-faq .faq-escalate__lede {
  margin: 14px 0 0;
  max-width: 58ch;
  font-size: 15px;
  line-height: 1.75;
  color: rgba(250, 247, 242, 0.78);
}

.page-faq .faq-check {
  margin: 24px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 10px;
}

.page-faq .faq-check li {
  position: relative;
  padding-left: 24px;
  font-size: 15px;
  line-height: 1.7;
  color: rgba(250, 247, 242, 0.88);
}

.page-faq .faq-check li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.68em;
  width: 11px;
  height: 1px;
  background: var(--gold-500);
}

.page-faq .faq-escalate__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 28px;
}

.page-faq .faq-escalate__actions .faq-btn-ghost {
  border: 1px solid var(--gold-200);
  background: transparent;
  color: var(--paper);
}

.page-faq .faq-escalate__actions .faq-btn-ghost:hover,
.page-faq .faq-escalate__actions .faq-btn-ghost:focus-visible {
  border-color: var(--paper);
  color: var(--paper);
}

.page-faq .faq-contact {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 22px;
  margin-top: 22px;
  padding-top: 18px;
  border-top: 1px solid var(--line-dark);
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  line-height: 1.8;
  color: rgba(250, 247, 242, 0.7);
}

/* ---------- 延伸入口 ---------- */
.page-faq .faq-more {
  padding: 34px 0 56px;
}

.page-faq .faq-more__title {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 400;
  letter-spacing: 0.12em;
  color: var(--ink-500);
}

.page-faq .faq-more__list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 0;
}

.page-faq .faq-more__list li {
  border-top: 1px solid var(--line);
}

.page-faq .faq-more__list li:last-child {
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-more__list a {
  display: block;
  padding: 14px 0;
  color: var(--ink-900);
  font-size: 15px;
  text-decoration: none;
  transition: color var(--dur) var(--ease), padding-left var(--dur) var(--ease);
}

.page-faq .faq-more__list a:hover,
.page-faq .faq-more__list a:focus-visible {
  color: var(--steppe-600);
  padding-left: 8px;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-item__body {
    padding-left: 48px;
  }

  .page-faq .faq-setlist {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 820px) {
  .page-faq .faq-probs {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero {
    padding-top: 20px;
  }

  .page-faq .faq-hero__inner {
    padding: 46px clamp(28px, 3vw, 52px) 44px;
  }

  .page-faq .faq-qa {
    padding: 60px 0 72px;
  }

  .page-faq .faq-qa__grid {
    grid-template-columns: 224px minmax(0, 1fr);
    gap: 56px;
  }

  .page-faq .faq-side {
    position: sticky;
    top: 96px;
  }

  .page-faq .faq-side__nav {
    flex-direction: column;
    overflow: visible;
    gap: 2px;
    padding-bottom: 0;
  }

  .page-faq .faq-side__link {
    position: relative;
    padding: 10px 12px 10px 16px;
    border: 0;
    background: transparent;
    white-space: normal;
  }

  .page-faq .faq-side__link::before {
    content: "";
    position: absolute;
    left: 0;
    top: 8px;
    bottom: 8px;
    width: 2px;
    background: transparent;
    transition: background var(--dur) var(--ease);
  }

  .page-faq .faq-side__link:hover::before,
  .page-faq .faq-side__link:focus-visible::before {
    background: var(--flame-600);
  }

  .page-faq .faq-settings,
  .page-faq .faq-sync {
    padding: 68px 0 72px;
  }

  .page-faq .faq-settings__grid {
    grid-template-columns: minmax(0, 1fr) 380px;
    gap: 52px;
  }

  .page-faq .faq-escalate {
    padding: 64px 0 68px;
  }
}

@media (min-width: 1180px) {
  .page-faq .faq-qa__grid {
    grid-template-columns: 248px minmax(0, 1fr);
    gap: 72px;
  }
}